Glean AI

v2025.1

Glean Technologies Inc.

Agententerpriseknowledge-managementsearchproductivity
88
Strong
About This Agent

Enterprise AI platform for work that unifies information across business tools and applications. Provides intelligent search, knowledge discovery, and AI assistants that understand organizational context for improved productivity.

Last Evaluated: January 14, 2025
Official Website

Trust Vector Analysis

Dimension Breakdown

🚀Performance & Reliability
+
search accuracy

Search quality testing

Evidence
Glean Search — AI-powered semantic search with deep understanding of enterprise content
highVerified: 2025-01-14
knowledge synthesis

Knowledge synthesis testing

Evidence
Glean AI Assistant — Synthesizes information from multiple sources with citations
highVerified: 2025-01-14
integration coverage

Integration coverage review

Evidence
Glean Integrations — 100+ connectors for enterprise applications
highVerified: 2025-01-14
response quality

Response quality assessment

Evidence
Glean Assistant — High-quality responses grounded in organizational knowledge
highVerified: 2025-01-14
personalization

Personalization testing

Evidence
Glean Personalization — Learns user preferences and organizational context
highVerified: 2025-01-14
🛡️Security
+
enterprise security

Security certification review

Evidence
Glean Security — SOC 2 Type II, ISO 27001, GDPR compliant
highVerified: 2025-01-14
permission inheritance

Permission model review

Evidence
Glean Permissions — Respects source system permissions - users only see what they have access to
highVerified: 2025-01-14
data encryption

Encryption review

Evidence
Glean Data Security — Encryption at rest and in transit with customer-managed keys option
highVerified: 2025-01-14
sso integration

SSO integration review

Evidence
Glean SSO — SAML 2.0 and OIDC SSO integration
highVerified: 2025-01-14
zero trust architecture

Architecture review

Evidence
Glean Architecture — Zero-trust security model with continuous verification
mediumVerified: 2025-01-14
🔒Privacy & Compliance
+
gdpr compliance

GDPR compliance review

Evidence
Glean GDPR — Full GDPR compliance with data processing agreements
highVerified: 2025-01-14
data isolation

Data isolation review

Evidence
Glean Data Architecture — Customer data isolated with no cross-tenant access
highVerified: 2025-01-14
data residency

Data residency review

Evidence
Glean Regions — Regional data residency options available
highVerified: 2025-01-14
no training on data

Privacy policy review

Evidence
Glean Privacy — Customer data not used for model training
highVerified: 2025-01-14
👁️Trust & Transparency
+
documentation quality

Documentation review

Evidence
Glean Docs — Good documentation for administrators and users
highVerified: 2025-01-14
source attribution

Attribution testing

Evidence
Glean Citations — AI responses include source citations and links
highVerified: 2025-01-14
activity logging

Logging capability review

Evidence
Glean Admin — Comprehensive admin dashboards and audit logs
highVerified: 2025-01-14
model transparency

Model transparency review

Evidence
Glean AI — Uses multiple LLMs but limited technical disclosure
mediumVerified: 2025-01-14
⚙️Operational Excellence
+
ease of deployment

Deployment assessment

Evidence
Glean Setup — Quick deployment with pre-built connectors
highVerified: 2025-01-14
user adoption

User experience review

Evidence
Glean UX — Intuitive interface driving high user adoption
highVerified: 2025-01-14
scalability

Scalability assessment

Evidence
Glean Enterprise — Scales to large enterprise deployments
highVerified: 2025-01-14
support quality

Support quality review

Evidence
Glean Support — Enterprise support with dedicated customer success
highVerified: 2025-01-14
api extensibility

API capability review

Evidence
Glean API — API available for custom integrations
mediumVerified: 2025-01-14
Strengths
  • +Excellent semantic search across enterprise tools
  • +Respects existing permission models
  • +100+ pre-built connectors
  • +AI responses grounded in organizational knowledge
  • +Strong enterprise security (SOC 2, ISO 27001)
  • +No customer data used for training
Limitations
  • !Enterprise pricing may be high for smaller organizations
  • !Quality depends on connected source quality
  • !Requires connector setup for each tool
  • !Limited customization of AI behavior
  • !Proprietary platform with vendor lock-in
  • !Best for knowledge work, not operational automation
Metadata
license: Proprietary
supported platforms
0: Cloud
deployment type: SaaS
connectors: 100+
pricing: Enterprise pricing - contact sales
certifications
0: SOC 2 Type II
1: ISO 27001
2: GDPR
founded: 2019
headquarters: Palo Alto, CA
funding: Series D ($200M at $2.2B valuation)

Use Case Ratings

customer support

Good for internal support knowledge access

code generation

Can search code but not primary focus

research assistant

Excellent for internal knowledge research

data analysis

Can surface data insights from connected sources

content creation

Good for finding reference content

education

Great for employee onboarding and training

healthcare

Good for healthcare knowledge management

financial analysis

Useful for financial knowledge discovery

legal compliance

Strong for policy and compliance document search

creative writing

Not designed for creative use cases