Kore.ai

v11.0

Kore.ai Inc.

Agententerpriseconversational-aicustomer-supportno-code
87
Strong
About This Agent

Enterprise-grade agentic AI platform for designing, deploying, managing, and scaling AI agents across business operations. Offers no-code builders, pre-built industry solutions, and comprehensive orchestration capabilities for complex enterprise workflows.

Last Evaluated: January 14, 2025
Official Website

Trust Vector Analysis

Dimension Breakdown

🚀Performance & Reliability
+
task completion accuracy

Enterprise deployment analysis

Evidence
Kore.ai Documentation — High accuracy in enterprise conversation and task completion
highVerified: 2025-01-14
natural language understanding

NLU capability testing

Evidence
Kore.ai NLU Engine — Advanced NLU with multi-engine approach for high accuracy
highVerified: 2025-01-14
multi channel support

Channel integration testing

Evidence
Kore.ai Channels — 35+ channels including web, mobile, voice, and messaging platforms
highVerified: 2025-01-14
workflow orchestration

Orchestration capability review

Evidence
Kore.ai Orchestration — Sophisticated workflow orchestration with dialog management
highVerified: 2025-01-14
scalability

Scalability assessment

Evidence
Kore.ai Enterprise — Enterprise-scale deployments handling millions of conversations
highVerified: 2025-01-14
🛡️Security
+
enterprise security

Security certification review

Evidence
Kore.ai Security — SOC 2 Type II, ISO 27001, GDPR compliant
highVerified: 2025-01-14
data encryption

Encryption review

Evidence
Kore.ai Data Security — End-to-end encryption at rest and in transit
highVerified: 2025-01-14
access control

Access control assessment

Evidence
Kore.ai RBAC — Role-based access control with SSO integration
highVerified: 2025-01-14
audit logging

Audit capability review

Evidence
Kore.ai Compliance — Comprehensive audit trails for compliance
highVerified: 2025-01-14
pii handling

PII handling assessment

Evidence
Kore.ai PII — PII redaction and masking capabilities
highVerified: 2025-01-14
🔒Privacy & Compliance
+
gdpr compliance

GDPR compliance review

Evidence
Kore.ai GDPR — Full GDPR compliance with data subject rights
highVerified: 2025-01-14
hipaa compliance

HIPAA compliance review

Evidence
Kore.ai HIPAA — HIPAA compliant for healthcare deployments
highVerified: 2025-01-14
data residency

Data residency review

Evidence
Kore.ai Data Centers — Multiple regions with data residency options
highVerified: 2025-01-14
data retention

Retention policy review

Evidence
Kore.ai Policies — Configurable retention policies per enterprise needs
highVerified: 2025-01-14
👁️Trust & Transparency
+
documentation quality

Documentation review

Evidence
Kore.ai Developer Docs — Comprehensive documentation with tutorials and API reference
highVerified: 2025-01-14
conversation history

Logging capability assessment

Evidence
Kore.ai Analytics — Full conversation logs with analytics dashboard
highVerified: 2025-01-14
model transparency

Model transparency review

Evidence
Kore.ai Platform — Proprietary models with limited technical disclosure
mediumVerified: 2025-01-14
performance metrics

Analytics review

Evidence
Kore.ai Analytics — Real-time metrics and KPI dashboards
highVerified: 2025-01-14
⚙️Operational Excellence
+
ease of deployment

Deployment complexity assessment

Evidence
Kore.ai No-Code — No-code builder for rapid deployment
highVerified: 2025-01-14
integration ecosystem

Integration ecosystem review

Evidence
Kore.ai Integrations — 200+ pre-built integrations with enterprise systems
highVerified: 2025-01-14
support quality

Support quality assessment

Evidence
Kore.ai Support — 24/7 enterprise support with dedicated success managers
highVerified: 2025-01-14
customization

Customization capability review

Evidence
Kore.ai Customization — Extensive customization through SDK and APIs
highVerified: 2025-01-14
industry solutions

Industry solution review

Evidence
Kore.ai Industries — Pre-built solutions for banking, healthcare, retail, and more
highVerified: 2025-01-14
Strengths
  • +Enterprise-grade security and compliance (SOC 2, HIPAA, GDPR)
  • +No-code builder for rapid deployment
  • +200+ pre-built integrations
  • +35+ channel support
  • +Industry-specific pre-built solutions
  • +Scalable for millions of conversations
Limitations
  • !Enterprise pricing may be prohibitive for smaller organizations
  • !Complex setup for advanced customizations
  • !Proprietary platform with vendor lock-in concerns
  • !Limited open-source components
  • !Steep learning curve for advanced features
  • !Best suited for conversational AI, not general agents
Metadata
license: Proprietary
supported platforms
0: Cloud
1: On-premise
programming languages
0: JavaScript
1: Python
deployment type: SaaS, On-premise, Hybrid
pricing: Enterprise pricing - contact sales
certifications
0: SOC 2 Type II
1: ISO 27001
2: HIPAA
3: GDPR
founded: 2014
headquarters: Orlando, FL
customers: Fortune 500 companies

Use Case Ratings

customer support

Outstanding for enterprise customer service automation

code generation

Not designed for code generation use cases

research assistant

Can support internal knowledge retrieval

data analysis

Good analytics but not primary focus

content creation

Limited content generation capabilities

education

Good for educational institution support bots

healthcare

HIPAA compliant with healthcare-specific solutions

financial analysis

Strong financial services solutions with compliance

legal compliance

Good compliance features for regulated industries

creative writing

Not designed for creative applications